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The Halton Hills Family Health Team (HHFHT) is committed to providing a respectful, welcoming, accessible, and inclusive environment in the provision of services for employees, patients and visitors.

Key elements of our policy include:

  • ensuring that all people receive the same value and quality;
  • allowing people with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk;
  • using alternative methods when possible to ensure that people with disabilities have access to the same services, in the same place and in a similar manner;
  • taking into account individual needs when providing goods and services; and
  • communicating in a manner that takes into account the person’s disability.

Our Customer Service Accessibility policy may be viewed or downloaded here.